Frequently Asked Questions
This section will aim to answer some of the most common questions asked to Rob’s Swim School.
Q. When does the course start?
Spring Course 2020 has been cancelled due to Covid-19.
Summer Intake 2020 will be opened if advised by the Heath Authority.
Q. When happens if I paid for Spring 2020?
You should have received an email. If not, please contact me.
Q. What do the lessons cost?
Our fees for Summer 2020 €95 per child for once a week for 10 lessons of an hour each. €185 for 2 siblings, €275 for 3 siblings, €365 for 4 siblings.
Q. What equipment would my child need?
Swimmers will need appropriate swimwear – a swimming cap for all classes, clear lens goggles for Seals, Sharks and Dolphins. Fins for the Dolphins.
Q. What age should my child start lessons?
Our swim lessons are available for children 3 years and up.
Q. What is your instructor ratio?
We have a maximum of 5 children per instructor at Turtles level. At the Seals level 6 children per instructor. At these levels there is a maximum of 10 children per class with 2 instructors.
In the Sharks and Dolphins class, there is a ratio of 12 children to 1 teacher.
Q. How long does each lesson last?
Our lessons are 1-hour long. We’ve found this to be the optimum length of time for focused learning and also for some extra fun time for young children.
Q. What training do your instructors have?
Most of our instructors have completed the Level 1 ASA Teaching Aquatics UK. This is the recognised course accepeted by the ASA of Malta.
Q. How will I know if my child is ready to move up a level?
Every term a congratulatory certificate is given at the end of each term. You will also receive an assessment sheet of the outcomes that have been covered during the term. In order for your child to move up a level, he/she needs to have obtained all outcomes and the Head Teacher agrees that the progression is beneficial to the child.
Q. What if my child is not progressing?
We always aim to challenge children and continually make progress when possible. However, progress may not always be continuous. It can come in spurts and children will occasionally plateau in their learning. Sometimes, they may even appear to regress. It is not uncommon for some skills to take a while to master, particularly if the child is learning a new or difficult skill or combining multiple skills together. Being patient and trusting the process is important, but if there are specific concerns, they can be addressed with Roberta Stellini as Head Teacher. It is also important to remember that children are accomplishing something by maintaining their existing skills. Many younger children will regress if lessons and regular practice are not continuous or stop for more than a few weeks.
Q. How will I know what level my child will go in to?
When you apply to the swim school there are a range of descriptors to help you in the choice. You will then place your child in the most appropriate level based on the information you’ve provided. If you have a doubt, book your child into a level that is definitely attainable based on their previous experiences so that they can be comfortable, and then Roberta will upgrade them from there once they have settled in and have shown that they are ready for more challenges.
Q. Do you offer replacements or refunds for missed lessons?
We understand that children are unwell or unforeseen circumstances arise which result in missed lessons. If you have notified us by 10am of your absence on the day of your lesson, we will try our best to offer a replacement lesson. Replacement lessons are subject to availability if another child is absent from their lesson, as the child to teacher ratio cannot be surpassed. Replacement lessons may only be given within the same term. We do not refund missed lessons for any reason.
Q. How do I enrol? When can I start?
To enrol in lessons before the start of the course, you can book directly through the website. The application form and payment need to be received prior to the first lesson commencing. If the course has started, contact us via the contact form on the homepage, via the live chat on the site or send an email to email@example.com or phone us on 00356 99824523.
Q. Can I change my day or time?
Contact us and we will try our best to help you move from your regular lesson time to a more convenient lesson time that is appropriate for the student. Please be aware that requested availabilities may be limited due to other bookings.
Q. Do you offer a family discount?
We offer a €5 discount to each additional child.
Q. How often do I need to pay?
Booking and payment need to be made prior to each term. Kindly note that you need to book prior to the start of every term for your child to have a place.
Q. How do I pay for lessons?
Payment for courses should be made within 7 days of booking. The booking will be automatically cancelled if payment is not made. Your child’s place shall only be guaranteed upon receipt of payment. Payment details will be given once you have filled in the registration form.
Q. What is the temperature of the pools lessons are held in?
The pools are heated consistently between 26 – 28 degrees Celsius, subject to extraordinary circumstances.
Q. Do you use flotation aids?
We do use and provide some aids, such as noodles and kick boards but we don’t provide arm bands or vests. Should your child usually use these aids, you need to bring your own. They are usually not used after a few lessons.
Q. What do I need to bring to lessons?
For children please bring; appropriate swimwear, preferably a full swimsuit for girls, and tight shorts for boys, a swimming cap, clean pool shoes (karkur, flip flops, crocs) 1-2 towels per child, clear lens goggles for Seals, Sharks and Dolphins. Fins/flippers for Dolphins.
Q. Do you use goggles?
We do not use goggles at Turtles level. We start using them at Seals level. We have goggle free time every lesson to ensure that children are able to swim without this visual aid. Our older swimmers Sharks and Dolphins, who are doing laps of the pool will wear goggles on a more regular basis.
Q. Will you be running Synchronised Swimming Lessons?
We are currently not running these lessons due to the fact that we were not receiving enough applicants. If there are enough applicants, we would be willing to run these lessons.
Q. How can I contact Rob’s Swim School?
Rob’s Swim School welcomes your feedback and suggestions for improvement to our services, or to discuss any issues you have about your child’s swimming. You can get in touch with us in person (however, to avoid disruption to lessons, please do this before or after, rather than during, a lesson); by chatting with us via our live chat on our website; emailing us at firstname.lastname@example.org or by calling 00356 99824523. If there is no reply please send a message and we will get back to you as soon as possible.
Alternatively, you can find us on Facebook at www.facebook.com/robsswimschool.